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Refund Policy

Any product you buy in Fingo all enjoys the reassuring after-sales service offered by Fingo. You can contact Fingo’s official customer service to handle your problems, you can also apply in the order list.

Specific handling situations run as follows:

State of Order Problem of order Needed Material How to Handle
Haven’t received the product Haven’t received the product The order number of the product you’ve received After checking out the situation, we’ll resend you the product or refund your money as quickly as we can
Have received the product Wrong product The pictures of the product you’ve received After checking out the situation, we guide you to complete the refund procedure. And Fingo will pay for the returning shipping.
Missing pieces The pictures of the product you’ve received After checking out the situation, we’ll resend you the missing pieces or negotiate with you about the partial refund.
Broken product The pictures of the broken product you’ve received After checking out the situation, we’ll resend you the product or negotiate with you about the partial refund.
Bad quality of the product Effective proof of the problems about the product (pictures, videos, etc.) After checking out the situation, we guide you to complete the refund procedure. And Fingo will pay for the return shipping.