Refund Policy
Any product you buy in Fingo all enjoys the reassuring after-sales service offered by Fingo. You can contact Fingo’s official customer service to handle your problems, you can also apply in the order list.
Specific handling situations run as follows:
State of Order | Problem of order | Needed Material | How to Handle |
---|---|---|---|
Haven’t received the product | Haven’t received the product | The order number of the product you’ve received | After checking out the situation, we’ll resend you the product or refund your money as quickly as we can |
Have received the product | Wrong product | The pictures of the product you’ve received | After checking out the situation, we guide you to complete the refund procedure. And Fingo will pay for the returning shipping. |
Missing pieces | The pictures of the product you’ve received | After checking out the situation, we’ll resend you the missing pieces or negotiate with you about the partial refund. | |
Broken product | The pictures of the broken product you’ve received | After checking out the situation, we’ll resend you the product or negotiate with you about the partial refund. | |
Bad quality of the product | Effective proof of the problems about the product (pictures, videos, etc.) | After checking out the situation, we guide you to complete the refund procedure. And Fingo will pay for the return shipping. |